At present, Internet + government services have entered the deep water area, what is the focus of the next step? How can we promote the wisdom of government services? In the face of the new demands of government services, how should IT companies provide better services? Recently, at the "Internet + Government Services" forum held by China Electronics Taiji Information Industry Park, the leaders, experts and business representatives of the competent authorities gave their suggestions.
Wisdom and people's livelihood is the core of a smart government
Some experts believe that the Internetization of government services is actually behind the Internet in many fields such as e-commerce and enterprise information. From a horizontal comparison point of view, there are data showing that the lowest expenditure on civil expenditure in the 18 developed countries is 56%, and the highest is 70%, but China is currently only 30%, which means the five major people. The proportion of people's livelihood expenditure to fiscal expenditure is roughly half of the average level of developed countries. Accelerating the promotion of Internet + government services has become a necessity.
What do we need to start to make Internet + government services faster and better?
Wang Yukai, a member of the National Informatization Expert Advisory Committee and a professor at the National School of Administration, said that the smart government includes both the people's livelihood and the smart economy, as well as the intelligent support of infrastructure. However, the core is still to focus on the people's livelihood because the people's livelihood is a Chinese society. If the root causes are stable, if many problems are not resolved, it may intensify social conflicts and intensify social conflicts. At present, China has entered a developmental society from a surviving society, and the public demand is getting higher and higher, hoping to provide more high-quality services. Therefore, government service must be people-oriented, we must improve people's feelings, to improve his sense of convenience, security, sense of acquisition, sense of justice, happiness, if the wisdom of the government to leave people's feelings, there is no wisdom.
Five years ago, Wang Yukai proposed "to make data run more, and the people run less." This sentence is now a buzzword in the construction of government service. At this forum, Wang Yukai proposed that wisdom and people's livelihood is the core of a smart government. The smart government must solve the "five difficulties" of the masses (difficulty in seeing a doctor, difficulty in attending school, difficulty in housing, difficulty in raising a family, difficulty in employment) and the difficulty and burden of the people in the government. The problem is to improve the government's ability to social governance, people's livelihood, self-discipline, and economic growth.
At present, China has become the second largest economy in the world, but the sense of gain of the people has not been greatly improved. This aspect is closely related to the “five difficulties” and the environmental problems brought about by the rapid economic growth and food safety. Many problems have not been fundamentally resolved, so Internet + government services have entered the deep water area, and we must put wisdom and people's livelihood at the core.
Drive data flow and unlock data value
What should I do? Wang Yukai said that from the perspective of the construction of smart government, it is necessary to create three new forms of network government through the application of modern information network technology, especially big data, cloud computing, mobile Internet and Internet of Things, namely, integrated government, open government, Cooperate with the government and finally build a smart government. Wang Yukai further stated that the open government needs information and data to be open to each other. If the data of government departments cannot be opened to each other, big data is not useful. Without data, it is difficult to create a large number of convenient services. He also revealed that the data open national hub project, the national data open portal, and the national big data center will all be launched during the 13th Five-Year Plan period.
It is necessary to change the escaping of the masses into information, and change the enterprises to find departments to cooperate with each other to realize the integration of the entity government affairs hall and the online platform, and break the information islands and data barriers. Li Ying, inspector of the Ministry of Industry and Information Technology, pointed out that the first is to use data flow as the core. The operation management and optimization and reconstruction of various information systems in the government affairs field are based on data flow and core. Only the barriers to breaking data are obtained accurately. Timely and rich data flow can create value in optimizing processes, improving services, and improving management. Second, the integration of innovation as a model, the construction of a service-oriented government must adhere to the "Internet +" concept, on the basis of the integration of data, accelerate the integration of technology, applications, services, standards and other innovations, and gradually form a system covering the whole country, one network The solution is to use smart applications as a path to develop intelligent and collaborative solutions for different application scenarios, to dig deeper into data values and release the value of data, in order to improve the government's service level, corporate competitiveness and citizens' quality of life. Provide support.
Yu Ying, director of the Information Service Department of the Beijing Municipal Service Center, said that in order to promote the development and flow of data, it is necessary to build an open and mobile platform for data. The Beijing Municipal Government is mainly engaged in the construction of online platforms, and the construction of a network of government services in the city. The smart platform has precipitated the government service data resources and formed a database of government services. Provide support for government services interconnection and data sharing.
Guangdong Province is also one of the provinces that promotes smart government affairs in the front, and is one of the comprehensive pilots for the construction of the Internet + government service technology system. At present, Guangdong Province has established a government information resource sharing exchange platform to realize data aggregation, exchange and sharing, and to establish and guarantee data sharing exchange through local legislation. Last year, this platform was upgraded based on cloud architecture. In less than one year, it has been connected to multiple departments in the province, sharing about 5 billion data, and the average daily exchange of data is 28 million. Up to 220 million, nearly 500 categories of shared exchange catalogs, initially set up a large database of government services, formed 15 types of data, the amount of data has exceeded 4 billion.
According to Tan Junfeng, deputy director of the Guangdong Information Center, Guangdong Province has begun to support business applications and scientific decision-making based on big data analysis. For example, if there are things that no one has ever done in a few years, in fact, the establishment is unreasonable, and the information center will feedback to each department through the corresponding mechanism to re-evaluate these matters. In addition, more than 30% of the handling of the return of the transaction has certain reasons and common characteristics, so the feedback to the relevant departments to carry out the process of doing things, the optimization of the work guide. Another example is the analysis of some subject data. It is found that some enterprises have a certain probability of going to do another thing after completing one thing, and there is a 90% relationship. Therefore, these online service services are accurately pushed to relevant enterprises. .
Xu Shijun, vice president of Taiji, said in an interview with the reporter of China Electronics News that the cities where Internet + government services are doing well are important. The important point is that ideas and ideas are ahead of the game, creating government affairs around the value of government data. Service applications have a lot of space and a long way to go. Changes in ideas and concepts are key.
How should an IT service provider change?
The government is transforming its service functions. The changes in the demands of government services have placed more demands on IT service providers. How should IT vendors transform and how should they provide better services?
Liu Huaisong, president of the Beijing Software and Information Service Industry Association and president of Taiji, believes that in the face of the era of Internet +, in the face of changes in the demand for government services, as IT services need to redefine corporate strategies and redefine the format of corporate services. At present, government services have undergone many changes in terms of investment methods and construction needs and methods. The investment model of government informatization has changed from the original financial security special fund to the government's purchase of services today. The construction plan has also shifted from partial to overall, from the independent construction of the block to the sharing and construction of the whole life cycle. Such changes require IT companies to shift from functional construction to experience-oriented, from project thinking to service thinking, from product delivery to ongoing operations. Second, the corporate ecology has changed. As an integrator of IT government services, the past and the upstream and downstream are competing, and now it is the ecosystem relationship.
In the face of changes in the demand for government services, in fact we need a lot of new technologies to accelerate the construction of smart government. Wang Maolu, a member of the China Informationization Promotion Alliance and a financial standardization expert of the National Standards Committee, and a chief scientist of Digital Technology, said that to transform into a service-oriented government, the government must improve its service capabilities, and the promotion of Internet + government services is in fact the core of the government. Comprehensive processing and utilization of data. At this point, the blockchain + government service can release more data value. At present, the Internet only solves the problem of information transmission. It does not solve the problem of credit transmission and value transfer. The blockchain technology is not available.篡Modification and traceability can solve the problem of “trust” that the Internet can't complete now. At present, the government holds a large amount of high-density data. In which scenarios, these high-density data can be authorized for use, and to whom it is authorized, it is necessary to monitor and measure related technologies. Shen Zichao, deputy director of the government business department of Huawei Technologies Co., Ltd. said that with the further advancement of Internet + government services, more and more new technologies will be applied to the scenes that benefit people's livelihood, such as AR/VR, such as artificial intelligence.